Voice note coaching is an increasingly popular way of offering support to coaching clients. In this post I’m going to share the basics of how to use voice note support to help your clients and how I use it in my business so you can gain a better understanding of how to make it work in yours.

Before I get into it, I want to give a hat tip to Elizabeth Goddard who pretty much pioneered voice note coaching and support and has a course on how to deliver a Day of Voxer Coaching.

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What is voice note support / Voxer?

Voice note coaching is a method of support that is based on a client and a coach sending each other voice note (sometimes text notes) recordings back and forth as a way to ask questions, be coached and communicate with one another.

Voxer is a popular voice note based app that is used for this, particularly in the business to business space, but other apps such as Telegram, Whatsapp and Instagram or Facebook Messenger can also be used.

I personally prefer Voxer because I don’t use it for other personal purposes like I do for Whatsapp. This means that I can keep work and life separate and I now only check in on Voxer messages at specific times. I have notifications switched off. Some coaches also prefer Voxer because you don’t have to share your personal phone number with clients as you would do if you used Whatsapp.

Why is voice note support and coaching a good idea?

Offering voice note based support can be a great addition to your 1:1 coaching offers, group programmes etc. It can even be offered as the main form of coaching support in an offer on its own.

It can work particularly well for several reasons. Firstly, it offers asynchronous coaching and support. Instead of having to be in a specific place at a specific time, you can offer support / be supported at various different times. This can help make coaching accessible to people who would struggle to be in front of a laptop for an hour without interruptions.

It can also be used in some cases to reduce how many 1:1 sessions you need to offer in general. It’s a great way to offer people 1:1 individualised coaching and support, but without the time required to block out an hour for a 1:1 session.

It also works really well as a way to offer support between 1:1 sessions. Sending and listening to voice notes can be quicker than writing emails.

For people who have quick questions they need answering, it can also be a great way to be supported. It means that when the question pops up, they can just get their phone out and record the voice note asking the question while it’s fresh in their minds.

How I use voice note mentoring and coaching in my business

Voice note based coaching via the Voxer app is one of the core ways that I support my 1:1 clients and clients in Wholehearted Business.

It allows me to give people that 1:1 individualised support where they can directly chat with me – for 1:1 clients between sessions and for Wholehearted Business clients for between group calls.

There is a difference between what you can get through in a proper sit down coaching session – whether that’s group or 1:1, and personally I don’t think that voice note support can replace that. But depending on what clients need, voice note support can be just as good a method of being coached, without them having to get on a call – or me having to take an hour out of my schedule.

This can make voice note based support a more affordable and sustainable way to offer coaching / access coaching.

I do have some specific boundaries around how I offer voice note support and coaching, as I said above, I don’t have notifications switched on for Voxer so I check the app in the morning and afternoon like I would do my email. I also only respond to Voxer messages within my working hours which are Monday – Thursday 9.30-2.30. Clients can message me at any time, but they know I’ll only respond in those working hours.

Another thing to bear in mind with voice note coaching is the length of messages. I haven’t put any set restrictions or boundaries on how long I prefer messages to be yet, but they can become harder to manage when you’re receiving messages that are longer than 3 or 4 minutes. I haven’t yet put anything in place around this as I can often respond with long messages but it is something I’m looking at!

How to include it in your offers

Voice note support can be included in many different kinds of offers. Here’s some things to consider.

⚡️ Decide if voice note support is the main method of coaching or if its secondary to 1:1 sessions, course material, group calls etc

⚡️ Look at which app is going to work best for you and your clients.

⚡️ Create some boundaries around it and communicate these with your clients – very important!

⚡️ You might want to offer it as a beta offer to test out the process and see how it works for you

I’d love to know if you’re going to consider including voice note coaching in your work! Let me know in the comments below.

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